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We ship anywhere in the world Tolkien Fans may be found! Just add the items you're interested in purchasing into your shopping cart, click checkout and the website will automatically calculate your shipping cost - whether you're here in the US or anywhere else in the world! Shipping is free anywhere in Middle-Earth.
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We are required by law to attach a customs form to all packages going outside the USA. You may be charged an import or brokerage fee by your government in order to receive your package. Please check with you local post office if you have questions about the import laws of your country before you place an order. If you refuse a package due to import tax and it is returned to us we will refund your total order amound except for the shipping amount. We will pay to have the item(s) shipped back to us.
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Yes - our prices are in US dollars!
If you need to find the exchange rate for your currency go to www.xe.com |
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In the US we offer shipping via USPS Express Mail (arriving overnight to most areas), Priority Mail (arriving within 2-3 business days), and Parcel Post (arriving in 5-7 days). We ship internationally via USPS using Global Express (usually takes 3-5 business days), Airmail (usually takes 4-10 days) or economy(surface) (can take up to 6-8 weeks). We have also added another option for our international customers. We now have FedEx International Priority (usually takes 1-3 business day) and FedEx International Economy (usually takes 4-5 business days). We are working on adding FedEx as an option for our domestic customers to give you more shipping options.
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Most orders will ship within 1 business day from the time the order is placed. In some rare instances, it may take up to 3 business days (business days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays).
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This means we do not currently have this product in our inventory but we expect to have it back in stock in 2-8 weeks. We will not charge your card when the order is placed, we will charge your card when the item is ready to ship as soon as it comes back in stock. You may cancel your order at any time by writing us at cancel@tolkientown.com. (NOTE FOR PAYPAL ORDERS: If you sent us money via Paypal we will need to keep your money for backordered items because Paypal does not allow us to charge you once the item comes back into stock.) |
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This means we do not currently have this product in our inventory but we expect to have it back in stock in 2-6 months. We will not charge your card when the order is placed, we will charge your card when the item is ready to ship as soon as it comes back in stock. You may cancel your order at any time by writing us at cancel@tolkientown.com. (NOTE FOR PAYPAL ORDERS: If you sent us money via Paypal we will need to keep your money for backordered items because Paypal does not allow us to charge you once the item comes back into stock.) |
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If you would like to get a shipping quote before you place an order all you have to do is -
1. Add the product(s) to your cart
2. Press the checkout button
This will generate a shipping quote but will not place an order. If you would like to place the order simply continue the checkout process. If you decide not place an order simply press the "Back" button on your browser.
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It has been our experience that any number of things could delay your package, especially if your package is traveling internationally. We ask that if you are in the US you wait 4 weeks from the date we ship your package for it to arrive. If you are outside the US we ask that you wait 6 weeks from the date we send your package for it to arrive. If you have waited this period and your package has not arrived - please check with your local post office to see if they are holding your package for any reason. If your post office does not have your package then contact us at sales@tolkientown.com and let us know.
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Yes we do have a catalog which you can print out yourself directly from our website. Simply click on "Printable Catalog" from the green menu at the top of this page.
This catalog is generated from the website's most recent information each time you click on "Printable Catalog" so you will have the all the newest products and up to date inventory information.
Because this feature is so current and constantly being changed and updated - we will not have catalogs printed out to send in the mail. |
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If you are unsatisfied with your purchase from TolkienTown.com for any reason, as long as the item remains in the same condition in which you received it, within 30 days you can ship it back to us at your own expense with the invoice. When we receive your item we will refund your credit card for the cost of the product, send you a replacement or exchange your product for a different product plus shipping costs.
If your item is damaged in anyway when you receive it - you can return it to us with the invoice for a replacement - when we receive the damaged item back we will reimburse you for the cost of returning the item and send you a replacement. When shipping an item back to us please only use the most inexpensive method so we can reimburse you for the entire shipping amount. We will not reimburse for the total cost of express shipping.
PLEASE NOTE: This does not apply to custom rings - please see the question below "Can I return my custom made ring?" for information on returning a ring.
We suggest that you ship the package with insurance as we are not responsible for items lost or stolen in delivery to us.
TolkienTown's mailing address is:
Another World Enterprises
1405 Jamike Avenue Suite #6
Erlanger, KY 41018
NOTE: We will not accept items that have been removed from the manufacture's packaging or that have been used in an inappropriate manner.
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Yes we do accept International Money Orders in US Dollars.
Simply add the items you're interested in purchasing into your shopping cart on-line. Click "Checkout" button then print the "What's in my cart" page. Click on checkout again and print the "Payment Method" page. To get the total due - add the cost of the items together along with the cost of shipping (found on Payment Method Screen). Put the print outs as well as your Money Order for the total amount in an envelope and mail it to:
Another World Enterprises LLC
1405 Jamike Drive Suite #6
Erlanger, KY 41018
NOTE: Personal Checks are not accepted.
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PayPal enables any individual with an email address to securely, conveniently, and cost-effectively send and receive payments online. Please see www.paypal.com for more information about how to create a PayPal account.
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We have an Affiliate Program which allows you to set up links to our products on your site and receive a commission on the sales that come from people you send to our site. Check out this link for more information.
Unfortunatley we no longer offer wholesale orders.
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Custom order items are NOT RETURNABLE OR REFUNDABLE. If you should order an incorrect ring size, we do offer resizing for $15.00. This includes return shipping charges. Please return the ring along with the original invoice, the new ring size, and your return shipping address. We suggest that you ship the package with insurance as we are not responsible for items lost or stolen in delivery to us. When we receive the ring we will charge your card the $15.00 re-sizing fee and order your replacement ring.TolkienTown's mailing address is:
Another World Enterprises
1405 Jamike Avenue Suite #6
Erlanger, KY 41018
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UPDATE: We have upgraded our website to not charge for backorders upfront. If we were unable to mark an item(s) on backorder before you place your order we will refund your card immediately, and charge your card when the item(s) are back in stock and ready to ship. NOTE: This only applies to orders placed after 8/26/04. |
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TolkienTown.com strives to keep the status of our items as up to date as possible but sometimes items go on backorder before we can put a notice on that product's page. You can cancel your order or item at any time (before it is delivered) by e-mailing us at cancel@tolkientown.com. |
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All packages being shipping inside the United States are shipped with a tracking number. The United States Postal Service does not give us the ability to put tracking numbers on International Packages so those parcels do not have tracking numbers. |
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Occasionally we've had customers report they are having difficulty removing items from their shopping cart - this happens due to a computer error.
First of all try this link to empty your cart.
If it doesn't help, you should do the following:
- Log out.
- Clean all the cookies in the browser.
- Do not use the links like https://www.tolkientown.com/shop/ checkout_payment.php? osCsid=23d05ebb2sdh56873483cg457e6ad27855381cc42
Simply type www.tolkientown.com into your web browsers address line.
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Privacy: The confidentiality of your account information is very important to us. Tolkientown.com never sells or gives out account information about our customers to any organization. The information that you are required to give when setting up an account is only used to help us better serve you.
Security: Your credit card information is secure with us. When you send your credit card number to us it is through 128 bit encryption over a secure server connection. Buying from Tolkientown.com is always safe and secure.
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When you're looking at an item and it's something you'd like to buy, but not quite yet, you can simply click on the "Add to the Wish List" button at the bottom of the item description page instead of clicking on "Add to Cart". The website will automatically build your Wish List of items you'd like to have some day. Your Wish List will be there every time you log into your account.
Once you have items in your Wish List - you can e-mail it to anyone you want, to as many people you want, as often as you want! Or you can print it out and mail it to someone who is wondering what to get you for your birthday or for Christmas!
When you're ready to purchase an item saved in your Wish List - simply click on the "Move to Cart" button on the Wish List view screen and the item will be moved to your shopping cart and you can then checkout.
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